22 - Application Monitoring Engineer (Gurgaon)

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Who We are:

Paxcom a leading Digital Solution Provider is a part of Paymentus now, a leading electronic bill payment provider. PaymentUs leads the North American marketplace in electronic bill payment solutions and have recently signed a partnership with Paypal, Alexa and Walmart. We are looking for passionate programmers skilled in Java, Python, Angular, NodeJS, Python, Jenkins, Postgresql, Docker, Kubernetes, Spark and AWS to join our development team.

For more details, please visit https://paxcom.ai/ >> https://paymentus.com/

Paymentus is recruiting for a Monitoring Analyst to join our team.

Join a dynamic and energetic team responsible for the continuous monitoring (24x7x365) of multiple SIT applications and responding to alerts and potential issues. The person should be willing and able to work various shifts to accommodate 24-hour coverage if needed. The person must be able to multitask and manage multiple systems individually or as part of a team. This work includes leveraging various automated and manual performance reporting monitors to determine if an issue exists and its severity, timely reporting of events and performance statistics, contacting the group responsible for the application and providing a recommendation for a resolution of the incident. A detailed record of all incidents and their resolutions shall be tracked for future evaluation and trending purposes.

This person may interact with project leads, project managers, implementation staff and development. The person may also collaborate with other analysts, infrastructure support personnel, and application support personnel. Consequently, this role requires excellent customer service, verbal and written communication skills and the ability to work closely with CBP to identify and resolve IT issues.


Respond to alarms and events emitted from the application and take action to address them in a timely manner

Identify gaps within the current monitoring infrastructure and create/enhance tools to address them

Perform root cause analysis on events by utilizing logs, tools and available documentation

Contribute to documentation to improve resolution time

Assess the impact of potential client or platform-wide incidents and escalate to the appropriate teams

Conduct proactive health checks for high priority clients on a regular interval, identifying and remediating issues discovered

Work closely with the technical support team to improve the customer experience

Work shifts that cover daytime, off-hours, and weekends (24x7x365)

Timely escalation of problems that could be potentials risks


B.S. Degree in Computer Science or Engineering from a leading University

Three or more years of experience in a NOC or application monitoring role

Must have strong troubleshooting skills with good knowledge on Webstack/Webservices

Experience with logging/monitoring tools (Kibana, Grafana, Prometheus, Splunk or any other standard monitoring tool)

Familiarity with Linux and the command line interface

A working understanding of web infrastructure (Web servers, load balancers, application servers)

Effective written and verbal communication skills

Nice To Have Skills:

Experience with scripting/programming languages (Bash, Java, Python)

Experience with front end web interfaces (HTML5, Javascript, CSS3)

Cloud technologies (AWS, GCP, Azure)

Web stack administration

Database experience with Oracle and PL/SQL

Networking experience

Why Join US

You hate micromanagement and freedom to work is important to you

Enjoy a flexible and relaxed work environment

Work-life balance is important to you

Enjoy Motivating Working Conditions

A friendly, Supportive, Professional and achievement-oriented management team

Competitive remuneration

An opportunity to learn new things every day and work on the latest technologies

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