Design Program Manager - DesignOps

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About the Role
DesignOps is the central nervous system of the Design Team at Gojek. We strive to optimize the effectiveness and quality of the design at Gojek by evolving and accelerating our people, culture, practices, and tools. We strive to enable people to be their best possible selves. We are looking for someone to join our DesignOps team who has the first-hand experience in building and managing digital products with a strong background in project management and is excited by the idea of working with a large team of designers to help them realize their potential.
As a Design Program Manager, you will design how designers design. Dream, explore, create, and nurture other designers’ skills and processes, identifying areas for improvement through collaborating across functions at Gojek.

What You Will Do

Involve yourself in increasing the effectiveness of the entire team by helping to define and adapt design processes that elevate the productivity and well-being of the Gojek Design Team, and inspire teams throughout the organization
Manage communication and documentation within the product design team, partner with other functions, external contacts, and Gojek international teams, and contribute to a company-wide understanding of the role of design
Introduce new ideas, new processes, and new tools to best support an efficient process, creative work, and consistently high-quality execution
Facilitate project scheduling, establish deadlines, ensure the team is aware of key milestones, lead team meetings, and coordinate creative reviews throughout the entire product lifecycle
Enable and empower people by evolving the existing processes, frameworks, and practices

What You Will Need

Should have at least 4 years of experience as a Designer, Project or Product Manager, with an emphasis on operations, with proven ability to improve and scale design/product development process in large teams
Experienced in managing projects and project management methodologies and best practices
Excellent documentation and communication skills
Outstanding in collaboration and building relationships – interfacing with research, product, business, and engineering teams
Must have a deep understanding of design methodology and the creative process
Experienced scoping, managing, and facilitating design sprints and workshops with large interdisciplinary teams
Must be driven by outcomes and committed to continuous learning
Comfortable working with rapid-growth companies or startups

About the TeamOur Gojek design squad currently consists of 100+ designers spread across 2 countries and ~7 teams based in Bengaluru and Jakarta who run Southeast Asia’s leading SuperApp. We oversee all things responsible for Gojek’s Design and envision and create products and services that meaningfully improve the lives of our users in 24+ products. It’s our job to ensure that the SuperApp runs seamlessly.We have people from a wide range of backgrounds and skills. We envision, create and support products and services that meaningfully improve the lives of our users. Over the last 5 years, we have continuously evolved our processes, improved the quality of our outcomes, expanded our reach within the organization, and relentlessly advocated for our customers. We value constructive criticism, passionate debates, hard challenges, and keeping work fun. Our weekly conversations range from the latest breakthroughs in design, technology to the best sourdough bread recipes out there (WFH has indeed made us into make-believe bread connoisseurs). But whether you like your bread with butter or olive oil, or stay as far away from it as possible (teach us how), we’d be stoked to have you join the fam!

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