Engineer II - Genesys PSDK/Scapi

SKU 2535 Categories ,


Technical area


, , , , ,

HQ Location

Company Name

Company Size


You Lead the Way. We?™ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we?™re supporting our customers??financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what?™s possible ??and we?™re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

From building next-generation apps and microservices in Kotlin to using AI to help protect our customers from fraud, you could be doing transformational work that brings our iconic, global brand into the future. As a part of our tech team, we could work together to bring ground-breaking and diverse ideas to life that power the digital systems, services, products and platforms that millions of customers around the world depend on. If you love to work with APIs, contribute to open source, or use the latest technologies, we?™ll support you with an open environment and learning culture to grow your career.

You won?™t just shape the world of software. You?™ll shape the world of life, work and play. Our Software Engineers not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers. So if you?™re interested in a career creating breakthrough software and making an impact on an audience of millions, look no further. You won?™t just keep up, you?™ll break new ground. There are hundreds of opportunities to make your mark on technology and life at American Express. Here?™s just some of what you?™ll be doing: – Taking your place as a core member of an agile team driving the latest development practices – Writing code and unit tests, working with API specs and automation – Identifying opportunities for adopting new technologies


Designs, develops, solves problems, debugs, evaluates, modifies, deploys, and documents software and systems that meet the needs of customer-facing applications, business applications, and/or internal end user applications.

Organizational Context:

Member of a product engineering or delivery and integration team reporting to a Senior Engineer, Engineering Director or Director Product Delivery & Integration.

How will you make an impact in this role?

Beginner level ability in software development, such coding assignments

Function as member of an agile team by contributing to software builds through consistent development practices (tools, common components, and documentation)

Participate in code reviews and automated testing

Debug basic software components and identify code defects for remediation

Enable the deployment, support, and monitoring of software across test, integration, and production environments

Automate deployments in test or production environments

Automatically scale applications based on demand projections

Demonstrate increased self-reliance to achieve team goals

Influence team members with creative changes and improvements by challenging status quo and demonstrating risk taking

Range of Impact/Influence:

Accountable for team completing work you?™re leading and work you are doing as agreed upon

Accountable to team for delivery of quality work

Education & Experience:

up to 5 years of development and contact center experience in a professional environment and/or comparable experience such as:

Familiar with Agile or other rapid application development methods

Experience with design and coding across one or more platforms and languages as appropriate

Hands-on expertise with application design, software development and automated testing

Experience with distributed (multi-tiered) systems, algorithms, and relational databases

Confirmed experience with object-oriented design and coding with variety of languages

Bachelor?™s Degree in computer science, computer science engineering, or related experience required; advanced degree preferred

High Performance Behaviors:

Recognizes opportunities to adopt innovative technologies to enable business capabilities

Keeps up to date on current research and technology in the industry

Recognizes the importance of collaboration to achieve objectives

Clearly communicates ideas and concepts to others

Finds opportunities within projects and acts on own initiative without being prompted, including making appropriate decisions as vital

Provides feedback to team members in code reviews

Drive creative changes & continuous improvements

Mentors and guides junior team members to success within the team


Hands-on experience on Genesys Workspace Web Edition (WWE)/ WDE Development

Genesys Contact center experience with Tech Stack includes Platform SDK, SCAPI, Genesys API

Experience with JavaScript, ES6, React, node.js, Typescript, Webpack

Experience on Cloud deployments Red Hat OpenShift

Continuous integration/deployment in an Agile Framework covering the aspect of design development and testing (SDLC)

DevOps and test-driven

Technology Skills You’ll Use Every Day:

Adaptive Communication

Agile Practices

Industry and Company Knowledge

Change Management

Technical Acumen

Technology Industry Trends

Game Changers:


Collaboration & Partnership

Continuous Improvement




Servant Leadership


Role/Strengths You?™ll Need:


Emerging Technologies

Programming/Software Development

Systems Design



Business Analysis

Data Management

Release and Deployment

Systems Development Management

User Experience Evaluation and Analysis


Analytical Thinking

Building High Performance Teams

Coaching and Mentoring


Executive Presence

Influence and Negotiation


Business Product Knowledge

Problem Solving

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations

Download Zigup app to

Explore more features​

Available on Play Store & App Store

Addtional features on Zigup app:

Available on Play Store & App Store

product company jobs - Download Zigup available at Play Store and Appstore

Download Zigup app to

Explore more features

Addtional features on Zigup app:

Available on Play Store & App Store

Filter by jobs

Technical Area