IT Support Eng II

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Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We?™re looking for people who strive to ?œWork Hard. Have Fun. Make History.??br/>
Amazon, is seeking bright, adaptable, and hardworking applicants to work at our Corporate Offices in the National Capital Region, India. IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Engineer II excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.

About The Role
As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.

Responsibilities include, but are not limited to
· Troubleshoot difficult IT problems without SOPs
· Plan and coordinate CMs and CM templates.
· Collaborate with internal teams or vendors to execute projects.
· Lead continuous improvement efforts.
· Audit the quality of work performed and provide constructive feedback when necessary.
· Automate manual tasks; create/improve small tools that help make team operations more efficient.
· Be the first point of escalation.
· Participate in hiring, training and development of others.
· Lead and deliver Projects.
· Handle senior management business users.

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