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Lead, Product Manager - Driver Excellence

SKU 628 Categories ,
Location

Bangalore

Technical area

YoE

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Description

About the Role
Our Driver Partners are key pillars of our business. From delivering food orders to transporting people and goods from one place to another, there is very little that our drivers can’t do. As our Product Manager for the Driver App Excellence team, you’ll be the gatekeeper of the Core components of the Driver App (home page, communications, driver identity/login, personalization, facial recognition etc) and Platform spaces that allow us to scale rapidly across service types and geographies.
You will own defining the product vision, drive complex product spaces and work with cross functional teams and talented designers, researchers, engineers, and data scientists, to deliver beautifully simple solutions for our Drivers. Your efforts will provide a reliable and high performing foundation that serves our driver-partners, ensuring they are given a frictionless, delightful and highly competitive experience.

What You Will Do

Own OKRs and drive the roadmap for the Driver Excellence team, ensuring alignment with other internal teams & product groups
Collaborate across regions, product areas, and functions to define, lead and execute a holistic strategy to work towards business goals
Structure and lead strategic conversations/meetings with cross-functional stakeholders
Define precise and well-scoped requirements documents that are easily understood by technical and non-technical audiences
Leverage user research, usability studies, market research, experiments, and data analysis and translate them into requirements that solve real problems for a large set of users; partner with design/research team to facilitate problem-solving/co-design sessions
Collaborate with internal stakeholders across business and marketing teams to formulate problem statements, develop launch strategy, and create product messaging and training
Be the voice of drivers – Constantly be in touch with drivers, actively listening with genuine empathy, in order to better articulate and prioritize their pains and gain, and validate designs and experiences before executing them.

What You Will Need

A Bachelor’s or Master’s degree (or an equivalent degree), preferably in engineering or management
At least 4 years of experience working as a product manager delivering highly successful and innovative consumer Internet products, exhibiting stellar design taste and product instincts
An analytical, data-driven, quantitative mindset; a love for digging into data to understand what’s happening and to define & measure success on every project, with the ability to use data and metrics to justify requirements, features
Ability to break down complex problems and identify use cases and solutions that can be reused across multiple areas
A nuanced understanding of data, design & research, software engineering, and business processes and the ability to partner effectively with those teams
Excellent communication skills with the ability to weave strategy, insights, priorities, and plan forward into a structured and organized storyline at all levels of management
Sharp attention to detail and the ability to insist on high standards while managing multiple, competing priorities simultaneously with minimal supervision
Ability to collaborate with agile product development teams and excitement about identifying new ways to help your team be more effective

About The TeamThe Driver Platform team is an integral part of the entire Gojek ecosystem. We’re responsible for building apps used by millions of driver-partners every day. Our apps are operational across multiple countries in the Southeast Asian region, including Indonesia, Singapore, Thailand, and Vietnam, and are growing rapidly. Our team consists of android, back-end, front-end, QA and data engineers based predominantly in India. Often working alongside the Product and Design teams, we work to meet the technological needs of our driver-partners via the systems and tools we build. Besides shipping a world-class transport app, we also work as a “platform team,” delivering features ourselves and enabling other teams in Gojek to contribute to our codebase. This gives us a unique chance to build excellent engineering processes and practices to support many developers working on the codebase.We are a big team of home bakers, Netflix watchers, and K-pop fans who enjoy using technology to ease the lives of the people in our community. We work hard and play hard, and believe it or not, we actually enjoy each other’s company!

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