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Lead Product Manager - Technical-AI/ML

SKU 2639 Categories ,
Location

Bangalore

Technical area

YoE

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Description

Job Description
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal?s 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal?s 277 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
We are reinventing Customer Service at PayPal to help make our services effortless, accessible and essential for today?s customers and to fuel our goal of serving billions of people around the globe. We are creating effortless experiences by being a customer champion in everything we build and deliver to attract, empower, enable and engage people on our platform. We are daring to innovate and committed to partnering across the company to shift from transactional to relational service and to deliver our services consistently with quality and care because we value each customer as if they were our only customer.

You will build product strategies and define a vision for your products. You will own, drive and create world-class customer experiences on our external and internal facing platforms. You are customer-centric, strategic, highly analytical and laser focused on executing at scale. In this role, you will partner cross-functionally with engineering, architecture and business teams to build a shared vision, collaborate in a positive, product and transparent way to deliver results for Customer Success.

Responsibilities

Think strategically and creatively to gather product and customer insights and help define the Product Vision and Strategy. Understand PayPal?s strategic and competitive position and deliver products that are recognized best in class
Evaluate platform performance, business needs, and develop strategies to address customer pain points
Create a deep understanding of our Customers. Analyze current customer experiences to define friction points and create seamless and effortless experiences
Develop comprehensive AI/ML Product Strategy, leading Data Science and Engineering teams to execute across wide-ranging program.
Develop a product roadmap and work with cross-functional teams (business, program managers, product, development, UX, analytics) to execute the roadmap
Drive product development to build end to end solutions with a team of world-class engineers, product owners and designers.
Build trust and effective relationships with stakeholders/peers/cross-functional teams and provide leadership across the product, group and division

Minimum qualifications:

Bachelor’s degree in Computer Science or equivalent practical experience
10 years of Product Management with a focus on software and vendor products
Problem framing you can cut through the noise and laser focus on what really matters
Experience with qualitative and quantitative methodologies to understand customers, ability to explore and structure customers??insights
Strong ability to translate product needs to technology and understand technology. Detail-oriented, unfazed by technical detail, committed to flawless execution
Mastery of technical concepts and system-design, ability to participate in technical discussions and help make technical trade-offs
Excellent verbal and written communication skills. Team player; ability to interface and build relations at all levels

Preferred qualifications:

Experience developing customer facing products, technologies and platforms
Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
Strong technical leadership, project management, analytical problem solving, and troubleshooting skills
Ability to collaborate, build consensus, deliver, and drive technical decisions with various sized customer stakeholder groups
BA/BS
Demonstrated knowledge of SQL/MySQL

We’re a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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