Lead Technical Program Manager

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About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies — from startups to public companies — around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation.

Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Roles and Responsibilities:7+ years of Technical Program Management experience in an Internet-related program or applications environment (or equivalent)
Bachelor’s degree in Computer Science, Engineering, or related technical field (or equivalent).
Ability to analyze business requirements, write specifications, scope technical requirements, manage multiple software development efforts, drive rigorous testing, and coordinate releases.
Demonstrated passion for understanding ambiguous, complex problems and driving high-quality, innovative, and robust technical solutions.
Excellent oral and written communication skills.
Experience with agile/iterative development and program management methodologies
Exceptional stakeholder management and executive presentation skills.
Ability to effectively collaborate with cross-functional, cross-organization teams to negotiate and assemble project plans, secure commitments on deliverables, and resolve blocking issues.

Gather and create requirements from multiple stakeholders

Prioritize the requirements with the help of Engineering managers and technical architects.

Preferred Qualifications:

7-11 years of program management experience

Strong knowledge of cloud SDLC processes

Proven ability to combine business, technical and process expertise to define program engagement and execution

Proven ability to influence & persuade at multiple levels, across divisions, and functions; comfort working with senior level management

Demonstrated ability to achieve results through cross-functional, interdepartmental teams

Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules

Result-oriented, flexible, resourceful, and able to operate effectively within a dynamic, fast-paced environment

Superior communication skills (interpersonal, verbal, presentation written, email)

Positive attitude, team player, self-starter; takes initiative, ability to work independently

Display a demonstrated ability to think broadly and strategically

Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills

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