Manager, Quality Services

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The Quality Services org supports testing and operation needs for products and services across the Amazon ecosystem. The org is positioned in a tiered structure of Testing Services, Operations and Automation. The core competency of the team has expanded beyond the traditional regression testing services to more integrated engagement models with Engineering/Product Management/QS aligning to product landscape through early engagement on test planning and involvement in new feature testing. The automation services run horizontal in the organization and support multiple business teams for delivering test automation solutions while leveraging our automation team to optimize the operations.
Manager, Quality Services in this role would involve managing delivery of multiple testing projects. He/ She should have ability to mentor or coach multiple levels of managers. One will be responsible for strategic planning and decision at an org level. One is also expected to contribute towards continuously raising the performance bar of the Quality Services organization. Manager, Quality Services is considered to be the face of the organization and owns the organization, people and delivery end to end.

Main responsibilities

Delivery and Project Management
– Should be able to strategize regression test efforts for Amazon devices supporting parallel software releases and new launches
· Be a strategic thinker and devise operational strategies and approaches that are easily maintainable, appropriately scalable and extensible to meet the dynamics of devices roadmap. For ex:- Capacity planning and optimize test efforts to support new generation devices launch in parallel to support of legacy devices
· Should constantly identify innovative ways of delivering results within the organization
· Should be able to deal with high level of ambiguity and be hands on transition manager and transition work from various stakeholders
· Define the project / team goals aligning to the business goals and stakeholder expectations
· Ability to change the direction of operations (like introducing new test types, alter test strategy) and be able to influence at a broader level
· Be able to adopt high-quality test practices/methodologies and raise the bar for testing efficiency

Stakeholder and People Management
– Build partnership with multiple senior leadership stakeholders (Sr. QA Managers, Sr. Development Managers, Sr. Technical PMs) to facilitate successful deliverables from your organization
· Should be able to negotiate for deadlines, influence stakeholders, communicate business impact and demonstrate value.
· Ensure that there is a higher morale across the organization at various levels and better customer satisfaction levels.
· Strategic about employee growth, provide opportunities that help expand their skillset and demonstrate the skills needed to achieve the next level.
· Build a strong management tier. Define goals for leaders and have clear and definite growth path at all levels
· Work with support team like admin, facilities and IT to ensure support is ready for growth and expansion of the teams.
· Kick start new projects and tailor the engagement model based on business demand. Define processes, metrics and delivery expectations on both sides.

Process Management
– Drive continuous and long term improvement in quality and productivity. Be able to come up with out of box ideas (technical new tools in the market / operations) to drive the same.
· Inculcate a culture of cross function within projects handled and across projects in the Quality Services org on ongoing basis by sharing best practices, shared goals, and skill development through cross project utilization / rotation
· Develop robust metrics that communicate the performance of the group across multiple dimensions to different stakeholders. Should be able to define mechanisms and metrics that helps to benchmark and raise the bar of team’s performance

Contingency Planning
– Identify the key individuals in the organization and have contingency plans against attrition.
· Should be able to come up with business contingency plans for all time critical operations.

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