Amazon is looking for an IT Engineer to join the Global OpsTechIT Network Operation Center (NOC).
We are looking for a passionate, hard-working, and talented Network Operation Center Engineer who proactively identify events, remove risk to the customer, resolve globally impacting barriers, and drive innovation within the team. As a member of NOC you will be part of a world-class team in a fast-paced environment that has the entrepreneurial feel of a start-up. This is an opportunity to contribute and build a support and process model which will impact Amazon at a global level. You’ll be surrounded by people who are wickedly smart and believe that world class service is critical to customer happiness.
On a typical day, the employee will monitor, analyze, track, and escalate critical events, invoke protocol alerting, swift assignment to support organization, correlate multiple events, lead proactive investigations, implement changes to avert future risk, and assist in process improvements for Global Operation teams. This role will also serve as a central monitoring location for the OpsTechIT supported sites IT and non-IT systems impacting Operations. Candidate must be forward thinking with a high degree of customer service focus, extensive experience in evaluation of network performance, detailed knowledge in Server functions, and excellent communication skills. The NOC team is responsible for 24X7 monitoring of the infrastructure and will serve as an initiator for all High Severity Events (HSEs), Multiple Severity Events (MSEs), and Large Scale Events (LSEs).
The ideal candidate will need to have an understanding of OpsTechIT Organization supporting Amazon World Wide Operations including Fulfillment Centers, Sort Centers, Prime Now, Fresh, Air and Delivery Stations last mile and middle mile sites IT infrastructure, Applications, facilities infrastructure and how all these entities co-exist.
Your peers will be system and software support engineers working to ensure Fulfillment Center systems are healthy and available to meet customer demands. In this role you will have the opportunity to participate in solutions to business problems that are truly unique to Amazon. This is a global team and strong communication skills are a must.
We value attention to detail, customer obsession, and desire to always find and remove customer issues.