Principal PM Manager

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Each day our world creates new technology, new devices, new apps and new services. This means new ways to do things, new ways to connect, new things to learn. And while each holds the promise of helping us get more done, with less effort, too often they simply become one more thing competing for our scarce time and attention. That’s why we need to rethink the way we make technology, and not simply make more. That’s why we need to reinvent productivity. Microsoft is helping people achieve more by giving them the best possible tools for any moment.

Microsoft Digital provides career growth opportunities, a rewarding and flexible work environment so you can better integrate your professional and personal life. Microsoft Digital employees make global impact on hundreds of thousands of customers and employees who use Microsoft software and services. We build and manage the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Our employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.

The Microsoft Digital Platform Engineering team builds the engineering tools and systems for the Devices Supply Chain (e.g. Surface, XBOX, HoloLens), Microsoft digital and physical retail stores and many of the other key financial and planning processes that Microsoft runs on. Enterprise Services (ES) with in Microsoft Digital Platform Engineering (MDPE) provides

Services which play a critical role for the company: leveraging newest technologies in the enterprise, we provide Lifecycle Support for all customers, and we Champion Consumption, with added focus on our Premier support customers.

Broadly it is categorized as follows –

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees and customers. We focus on showing what’s possible with the latest Microsoft technologies.
Premier Support Services for Enterprise is an end-to-end support service that helps you realize value on your on-premises and cloud-based software investments—reducing risk, improving system reliability, and making your people more productive.

As part of the Microsoft Digital Platform Engineering team, as a Principal PM Manager Lead, you will be personally involved in leading the designing, configuring the business requirements & features that enable our mission critical business partners. You will work closely with peers across teams (inside Microsoft Digital and across the company) to help build flexible and high-performing SAP Solutions that enable next generation of business services. This is a data-driven and fast paced environment where ideas can be taken from conception to scale. It is a great opportunity to work on something highly strategic to Microsoft! The Principal PM Manager role is to drive the vision and execution of Microsoft’s next generation SAP Enterprise Services Platform


The Microsoft Digital Platform Engineering team is at the center of all capabilities being developed to solve internal problems of Microsoft leveraging SAP on Azure including extending these capabilities to external customers for similar problems that they are looking to solve. This team therefore needs direction and end to end thinking of building capabilities. The MDPE Principal PM Manager for Enterprise Services is going to be responsible for the following:

Lead a great team of Program Managers, creating an inclusive environment and engaging team members to deliver high impact results
Formulating a vision, value proposition and roadmap for improvements and enhancements to SAP Enterprise Services Platform.
Guiding design and direction of the SAP Enterprise Services Platform components, helping design for scalability and global reach.
Driving customer-focused engineering by planning and designing improvements based upon business and customer feedback.
Define, drive, prioritize, and specify functional scenarios for management platform features.
Provide thought leadership to the development team building key functionality, working with customers to get feedback, and iterating to improve outcomes.
Manage multiple projects, prioritizing, planning, and executing deliverables.
Partner across the business and engineering teams to develop capabilities that drive success for the broader SAP on Azure capabilities
Market/Customer understanding: Develop critical and clear understanding of the requirements of the Market, of the requirements of customers, distill that and use it to develop the roadmap, and lead the team.
People Management: Lead a small team of program/product managers who will form part of this team. Develop the capabilities of the team, and delegate responsibilities as appropriate. Enable the Individual Contributors to be successful by Modelling, Coaching and Caring them.
Meeting Business Goals: Meet agreed upon business goals (customer adoption), in conjunction with the engineering teams.
Own and evangelize feature roadmaps to land a reference implementation of SAP Enterprise Services across multiple business processes.
End-to-end ownership of scope/priorities, schedule, budget, risks and issue management
Demonstrate customer obsession and demonstrate the use of data to identify the top pain points and opportunities for driving impact.

Other areas of key focus on the team include:

Collaborate with business and technical teams to gather MDPE Enterprise Services requirements to develop solutions. Must have a strong focus on the end-to-end customer experience.
Be data-driven and keep customer as the most important dimension while planning new capabilities.
Leverage Microsoft, SAP technologies to build world class, innovative solutions.
Work with partner teams for capacity planning, defining service requirements, and designing end-to-end capabilities and features.
Create solutions with GTM in mind which caters to Microsoft requirements and is also useful for other customers.


15+ years combined experience: Program Management, Product Management, Operations Research, Software Development, technical/engineering role(s).
10+ years of experience in SAP systems Planning, design, development, testing and implementation experience on large scale projects for enterprise businesses.
Business and functional knowledge in SAP SD/MM (Sales and Distribution, Materials management) etc.
Proven success and experience in collaborating across engineering, business, and operational teams, up to and including working with Partner/GM level stakeholders.
5+ years demonstrated proficiency in executive level presentations and communications
Proven experience to quickly learn existing concepts and employ new techniques.
Ability to accommodate up to 10% travel
Good understanding of enterprise grade applications in terms of resilience, scale
Excellent communication skills and experience in collaborating in a multi-disciplinary environment.
Proven track record in the development and delivery of effective technical strategies and multi-year roadmaps
Strong problem solving, troubleshooting skills along with sound judgement and decision-making skills.
Demonstrable passion for continuous applied learning & development
Strong creative thinking and problem-solving skills with the ability to deal with ambiguity without stalling progress
Inherently curious, energized by large challenges, and interested in making a significant impact on a globally scaled business
Metrics and data focused and Passion for solving Customer Problems
Ability to build trusted partnerships and manage stakeholder expectations.
BS or MS in Computer Science or related field required; MBA is highly desired.

Preferred Requirements (Nice to have)

Professional Training and Certification: PMP, SAP.
Experience in working on large scale global enterprise implementations with hands on experience in customization/configuration of SAP solutions.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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