Principal Program Manager - CX

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The candidate should be self motivated, proactive and should be able to work in a high paced environment can work without supervision the candidate is expected to be a problem solver rather than a problem pointer has the emotional intelligence to affect change through influence


Must Haves:


At least 12+ Years of Experience with at least 8+ years of Program Management experience with Techno -Business Responsibility.

(BE/BS)+MBA from a good institute.

Preferably working in an internet technology company(SaaS,e-commerce etc).A prior background in a Consultancy firm will help.

Should have held P&L or metrics ownership in the previous role.

Should come with a high level of influencing capability.


Roles and Responsibilities:


Have joint ownership of the Business Metrics with the SVP/VP.

Drive creation of Annual operating plan and Quarterly operating Plan for the business metrics owned. Working with business function leads and Product leads and capturing the waterfall of initiatives along with the broad timelines.

Review and manage headwinds and tailwinds to the AoP goals. Work with product and business teams to solve for these every month.

Work with the various PoD(stream/business function) PgMs to build a detailed plan for the metric owned and ensure that the Business Metrics goals are being met as per the AOP/QOP. This will be a mix of Driving and Tracking.

Should have the ability to convince senior management on the initiative level needs of the MoT and drive alignment across product, program and engineering.

Will be able to present a real time dashboard view of the Business Metrics Owned.

Will be able to escalate as and when required whenever there are unmitigated risks or attention required.

Should be able to create requirements for Dashboards for the Analytics team for tracking high level metrics.

Should have worked with BFAs in the past to ask for various Tables and Charts to identify Financial trends and watch outs. 


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