Product Manager - Applications

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About us:

Skit (previously known as Vernacular.ai

Skit currently serves a variety of enterprise clients across diverse sectors such as BFSI, F&B, Hospitality, Consumer Electronics and Travel & Tourism, including prominent clients like Axis Bank, Hathway, Porter and Barbeque Nation. It has been featured as one of the top-notch start-ups in the Cisco Launchpad’s Cohort 6 and is a part of the World Economic Forum’s Global Innovators Community. It has has also been listed in Forbes 30 Under 30 Asia start-ups 2021 for its remarkable industry innovation.

To be a part of the adventure, you should be: 

Comfortable with ambiguity and prioritisation in a scaling start-up environment

Excellent at verbal and written communication skills

Have a good macro and micro product intuition and a willingness to dive deep into details

Structured and analytical thinking with strong business acumen

Understanding of technical concepts and quick ramp up on complex flows


About the Role:

Skit is seeking a Product Manager to join our applications team to power our aggressive growth across different business verticals (Eg. Banking, Insurance, NBFCs, Consumer Electronics, Airlines, DTH) via our canned application offerings (Eg. Phone Banking Customer Support Voicebot, Insurance Premium Reminder Voicebot).

In this role, the candidate will be responsible to build and maintain multiple applications on VIVA platform and position them as a differentiated and deep offering for each vertical. 

This is a dynamic role that will require close collaboration with not only ML Engineers and designers on the team, but with other solution and sales teams, and balancing of many competing priorities. You will have direct revenue impact and own application success and product quality metrics. 


What You Will Work On:

Lead customer discovery by interviewing client sponsors for different use-cases to firm Skit’s hypothesis of going after specific applications 

Launch applications to expand Skit’s offering in target customer verticals 

Own customer experience and product quality of applications 

Expand the scope of applications to reduce the need for customizations for clients

Partner with marketing team to build collaterals like case studies, demos and technical data-sheets 

Set and measures application success metrics and outcomes, and continually optimise processes to make client’s successful 


What Will Help You Be Successful:

3+ years as a product manager or product / business analyst

Keen eye for detail with very strong analytical skills 

Ability to lead via influence as an individual contributor

Experience of working in cross functional teams 

High agency and ability to work without waiting for things to be perfect 

Huge bonus for having an entrepreneurial experience 

Privacy Note:

Applicant and Candidate Privacy Policy
This policy explains:

What information we collect during our application and recruitment process and why we collect it;

How we use that information; and

How to access and update that information.

Types of information we collect
This policy covers the information you share with Skit (Cyllid Technologies Pvt. Ltd.) during the application or recruitment process including:

Your name, address, email address, telephone number and other contact information;

Your resume or CV, cover letter, previous and/or relevant work experience or other experience, education, transcripts, or other information you provide to us in support of an application and/or the application and recruitment process;

Information from interviews and phone-screenings you may have, if any;

Details of the type of employment you are or may be looking for, current and/or desired salary and other terms relating to compensation and benefits packages, willingness to relocate, or other job preferences;

Details of how you heard about the position you are applying for;

Reference information and/or information received from background checks (where applicable), including information provided by third parties;

Information about your educational and professional background from publicly available sources, including online, that we believe is relevant to your application or a potential future application (e.g. your LinkedIn profile); and/or

Information related to any assessment you may take as part of the interview screening process.

How we use information we collect
Your information will be used by Skit for the purposes of carrying out its application and recruitment process which includes:

Assessing your skills, qualifications and interests against our career opportunities;

Verifying your information and carrying out reference checks and/or conducting background checks (where applicable) if you are offered a job;

Communications with you about the recruitment process and/or your application(s), including, in appropriate cases, informing you of other potential career opportunities at Skit;

Creating and/or submitting reports as required under any local laws and/or regulations, where applicable;

Making improvements to Skit’s application and/or recruitment process including improving diversity in recruitment practices;

Proactively conducting research about your educational and professional background and skills and contacting you if we think you would be suitable for a role with us.

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