Product Manager, Platform

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Overview :

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies — from startups to public companies — around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Role :

We are looking to hire a smart product manager who is passionate about taking up ideas and bringing them to life. You will engage with our customer base directly, and decide the future of the product by working closely with key partners. You will also collaborate with marketing, sales and support to ensure that word gets out to people and they get to see what you are building.


Help in developing and implementing product vision and strategy.

Meet regularly with key customer facing teams to collect and analyse

user feedback to shape new product ideas and user requirements.

Implements usage tracking and analyse patterns to validate new feature


Have strong solution skills in translating customer needs to product


Work with leadership team in planning the product roadmap.

Convert ideas to prototypes and demonstrate them to the key partners.

Coordinate with engineering team to plan and deliver features on time.

Represent company in product or domain specific conferences and


Stay on top of the market and competitions.

Act like an owner for the success of your product.


Two or more years’ experience in product management or similar role

A people friendly person with extraordinary organisational and

leadership skills

Have strong presentation skills

Ability to think creative and solve problem

Familiarity in agile development framework will be preferable.

Prior experience in development or program management will be a plus

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