Program Manager

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About OpsTech IT
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or supporting our Global Logistics system delivering packages directly to customers.

About The Role
We are looking for a Program Manager with a strong delivery record and leadership experience to own and execute strategic, cross-functional technology projects. This position will be a part of the OpsTech IT Centralized support Team.

As an IT Program Manager, you will lead a variety of projects with significant scope and impact supporting several different areas of the business. In this role, you will work closely with cross-functional partners to deliver value to the customer, meeting the scope, budget and timeline of the effort. Projects will be in disparate geographic locations, and require strong communication skills to coordinate onsite and remote work with teams across your region. As a single point of contact for the project team, you will be responsible for end-to-end project management.

You must possess good written and oral communications skills and the ability to deal effectively with people in a wide variety of situations.

Key Responsibilities:

Develop and manage IT projects from beginning to end, including project scope, timeline, resource allocation, and project execution coordinating remote work closely with field teams.
Act as an primary focal point for the team and project stakeholders to manage risks, develop mitigation plans and path to green throughout the project.
Proactively manage change control and communicate impact in project scope, identify issues, and devise contingency plans.
Identify and manage project dependencies and critical paths and with maintaining accurate project plans with real-time milestone, task and project health data for all your projects.
Update or develop documentation on processes that are critical to successfully implementing your projects.

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