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Program Manager, Technical Enablement

SKU 516 Categories ,
Location

India

Technical area

YoE

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Description

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT — payroll, benefits, computers, apps, and more — in one unified workforce platform.
By connecting every workforce system to a single source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps — like Slack, Zoom, and Office 365 — all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $450M from the world’s top investors—including Kleiner Perkins, Founders Fund, and Sequoia—and was named one of America’s best startup employers by Forbes (#12 out of 500).

About The Role:

Rippling is looking for a Technical Enablement professional to join our Sales Enablement team!

The person we’re looking for has experience in a technical role and enjoys teaching others technical processes and products. You’ll enable our technical services teams and will be vital in ensuring the members of those teams have all the tools, skills, and knowledge they need to meet their goals. You are comfortable presenting for large audiences, understand the value of documentation, and are always interested in helping others.

On a typical day, you will review a new product with an engineering team, collaborate with multiple stakeholders to identify and standardize best practices, create a lesson plan for an upcoming training you will lead, and wrap up the day by updating our documentation. We’re looking for a self-motivated, detail-oriented, and learning-focused individual who is passionate about driving the success of others.

What You’ll Do:

Program Management – Manage the ongoing enablement programs of technical service teams to ensure consistent training, content, and knowledge to meet their goals.

Collaborate – Partner with managers and key stakeholders to identify areas of optimization for process and product knowledge.

Create – Design and implement learning initiatives – both self-paced and instructor-led – for our technical services teams, including soft skills, technical training, and process fidelity.

Teach – With several teams and multiple products, there will be no shortage of opportunities to help our teams grow personally and professionally.

Analyze – Runs metrics-focused programs. Every program we deliver to our internal customers will be measured.

Qualifications:

Undergraduate degree and/or equivalent work experience required

3+ years experience working in and/or supporting SaaS sales environment with a proven track record

Exceptional communication, presentation, and organizational skills

Self-starter with a bias towards action

Ability to thrive in a fast-paced environment

Strong ability to motivate and inspire people to do their best work

Experience in technical, implementation, or support role

Collaborative, team player with a strong focus on delivering to have an impact

#LI-remote

Benefits:

Medical, Dental, Vision, FSA, HSA, Commuter, Life and Disability Benefits

Uncapped PTO

Meeting-light culture

Onsite meals

Competitive compensation (salary, equity)

Rippling is an equal opportunity employer.
#LIRemote

Even if you don’t meet all of the requirements listed here, we still encourage you to apply. Skills can be used in lots of different ways and your life and professional experience may be relevant beyond what a list of requirements will capture.

Rippling is an equal opportunity employer.

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