Project/ Program Manager

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Rakuten, Inc. is the largest ecommerce company in Japan, and thirdlargest ecommerce marketplace company worldwide.

Rakuten provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports. Founded in 1997. Headquartered in Tokyo, we are a truly Global company with over 17,000 employees across the globe with partner staff worldwide. Rakuten’s 2017 revenues were 944.47 billion yen.

Today, our 70+ businesses span e-commerce, digital content, communications and Fintech, bringing the joy of discovery to more than 1 billion members across the world.

• Rakuten operates globally in more than 29 countries with presence in Asia, Europe, and Americas

• Ranked among the worlds (Top 20 Most Innovative Companies $B!G(B in Forbes Magazine$B!G(Bs annual list & the # 1 Innovative company in Japan

• Football Club Barcelona signed sponsorship deal with Rakuten

• Viber, a Global Mobile Messaging App which has 800 million registered users belongs to Rakuten Inc.

Official Website: http://global.rakuten.com/corp/about/


We are looking for talented project managers to join our team

Rakuten Delivery is a food delivery service providing web and mobile applications that enable customers to buy food with more than 12,000+ stores all over Japan and get it delivered right at your doorstep.

Our mission is to offer the best meal experience to customers at home.

Position Summary:

As a project manager , you will be responsible for defining and driving project processes, and ensuring that the project delivers the expected scope and quality on schedule and within the budget.

You must have strong communication skills and will have a solid working understanding of different project delivery methods.

You will set the project up for success by clarifying and obtaining agreement on items such as the project objective, roles & responsibilities, and any ambiguous areas to ensure the whole team understands the direction and goals of the project.

You must be observant and diligent in identifying pain points, risks and issues, and be able to determine approaches to address these in a timely and efficient manner.

You will ensure accurate and clear reporting to your stakeholders and management.

You need to have a ”can do” attitude and be adaptable to thrive in a very dynamic environment.


Lead the project team toward achieving goals.

Define, implement and ensure that project processes are followed and are adapted as required

Clarify roles and responsibilities, project objectives and scope

Enable smooth communication between team members and between different teams (including outsourced ones).

Facilitate meetings efficiently, and create and distribute meetings minutes.

Perform risk management to minimize project risks.

Manage the budget

Manage and report overall project status & schedule (incl. negotiation of release dates with business stakeholders)

Minimum Qualifications:

8-14 years

Positive attitude and strong sense of ownership

Excellent inter-personal skills, including the ability to influence others

Proven experience in project management.

Strong project management core competencies.

Analytical, process oriented and organized

Experience with JIRA

Capable of adapting quickly to an ever changing work environment

Preferred Qualifications:

PMP, Prince2, or in-house equivalent project management qualification

Scrum certification or knowledge of Agile processes

Engineering background (e.g. System Engineering)

Ability to create effective metrics and illustrative charts (e.g. value stream mapping, cause-effect diagrams, etc.)

Experience of working in large corporations where some level of standardization is required for better collaboration

Experience in managing technical teams and exposure to technology projects

Language Level:

English: Business Level

Japanese: Business Level

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