Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.
Freshworks’ suite of products that transform the way world-class organizations collaborate with customers and co-workers, include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).
Freshworks has received numerous accolades from analysts and media including making it to Forbes’ Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at www.Freshworks.com
Help in developing and implementing product vision and strategy.
Meet regularly with key customer-facing teams to collect and analyze user feedback to shape new product ideas and user requirements.
Implements usage tracking and analyze patterns to validate new feature requirements.
Have strong solution skills in translating customer needs to product functionalities.
Work with the leadership team in planning the product roadmap.
Convert ideas to prototypes and demonstrate them to the key partners.
Coordinate with the engineering team to plan and deliver features on time.
Represent the company in product or domain-specific conferences and events.
Stay on top of the market and competitions.
Act like an owner for the success of your product.
A minimum of 6+yrs experience in product management or similar role
A people-friendly person with extraordinary organizational and leadership skills
Have strong presentation skills
Ability to think creatively and solve the problem
Familiarity with the agile development framework will be preferable.
Prior experience in development or program management will be a plus