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Senior Product Manager - Customer Appointments & Scheduling

SKU 182 Categories ,
Location

Bangalore

Technical area

YoE

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Description

Overview

Come join the Customer Success Digital Platforms Virtual Collaboration Team as a Senior Product Manager, where you will foster an environment of technology innovation and customer obsession. In this role, you will be a part of a team of technically minded Product Managers, co-creating to build technologies to enable AI-powered connections between customers to experts across all Intuit product lines. You’ll be a part of the Intuit Virtual Expert Platform, which delivers core common capabilities for all Intuit customers and products around the world, and plays a key role in driving customer benefit, growth, and long-term differentiation for the company. In joining the Intuit Platform team, you will lead the end to end product strategy and execution surrounding Customer Appointments and Scheduling and will partner closely with product managers, architects, and designers across Intuit businesses to enable these awesome platform customer scheduling capabilities.

For this role we are looking for a trail-blazing Product leader with demonstrated AI and ML experience, coupled with extensive knowledge in building end to end contact channel experiences as a platform.

What you’ll bring

The Product Manager in this role is expected to demonstrate the following competencies and operate within these responsibilities:

Builds and drive a bold vision for collaboration experiences with customers with a platform mindset
Identifies new opportunities based on customer and competitive research, industry trends and best practices
Translates vision into strategy and an execution roadmap to deliver measurable outcomes aligned to objectives
Understands how to deliver platform capabilities and experiences that will be shared across multiple personas and customer archetypes
Build strong working relationships with senior end executive leaders across Intuit teams to collaborate and co-create roadmaps
Consistently works to optimize the broader organization operating model (process, people, structure, partnerships) and drives change to improve
Creates and maintains momentum, helping teams move forward swiftly and with rigor, a learning mindset and a bias toward action
Has deep experience in leveraging AI to enable personalized experiences which are contextually relevant
Collaborates well with product management and design leaders around the world in creating a vision and deliverables for Intuit ecosystem experiences

How you will lead
5+ years of experience leading cross-functional teams to deliver best-in-class virtual collaboration services for customers with experience in Customer Scheduling and Appointments
Is data-driven with a proven track record identifying product experience success measures while working with analytics teams/tools to track KPIs
Excellent communication skills both oral and written and a track record of gaining the confidence executive management
An exceptional drive – applying the nuances of influencing based on the situation, knowing when to push and when to ease, driving through designs, ideas, and roadmaps
Has a ’can do’ attitude with an entrepreneurial mindset and be comfortable working in a fast-paced, ambiguous environments
A demonstrated passion for delivering superb customer experiences
Learning mindset, curious, bold, self-aware and humble
Experience developing and coaching high-performance teams
Technical Product Management DNA and subject matter expertise in virtual collaboration; you have spent 5+ years building world-class SaaS-based products
Strong background and experience building contact/collaboration platforms and channels (chat/messaging, scheduling appointments, video/audio conferencing, telephony etc)

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