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Senior Product Manager - CX

SKU 3241 Categories ,
Location

Chennai

Technical area

YoE

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Description

The Company

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies — from startups to public companies — around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Job Role:

Responsibilities:

Help in developing and implementing product vision and strategy.
Meet regularly with key customer-facing teams to collect and analyze user feedback to shape new product ideas and user requirements.
Implements usage tracking and analyze patterns to validate new feature requirements.
Have strong solution skills in translating customer needs to product functionalities.
Work with the leadership team in planning the product roadmap.
Convert ideas to prototypes and demonstrate them to the key partners.
Coordinate with the engineering team to plan and deliver features on time.
Represent the company in product or domain-specific conferences and events.
Stay on top of the market and competitions.
Act like an owner for the success of your product.

Requirement:

A minimum of 3+yrs experience in product management
A people-friendly person with extraordinary organizational and leadership skills
Have strong presentation skills
Ability to think creatively and solve the problem
Familiarity with the agile development framework will be preferable.
Prior experience in development or product management will be a plus

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