Senior Product Manager - Platform

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About us:

Skit.ai is a Series A funded startup, we are an AI-First SaaS business that is driven with a mission to become the leading voice automation/AI platform in the world. Our team has extensive experience in the AI/automation space and through constant reiteration and hard work, we have successfully built our state of the art AI-based voice automation platform – VIVA. Currently, we have deployed our product in enterprise contact centers and are keen to deliver high value. We are a young, entrepreneurial, energetic team that’s looking to disrupt the voice domain.

We are looking for Data Scientists to join our delivery team to develop and deploy our voice-bot solutions. This role needs a mix of expertise in machine learning, data analysis and understanding of product development and delivery process.

To be a part of the adventure, you should be: 

Comfortable with ambiguity and prioritisation in a scaling start-up environment

Excellent at verbal and written communication skills

Have a good macro and micro product intuition and a willingness to dive deep into details

Structured and analytical thinking with strong business acumen

Understanding of technical concepts and quick ramp up on complex flows


About the Role:

Skit is seeking a Senior Product Manager to join our platforms team. Skit enables businesses to build complex conversational experiences, and the VIVA is the platform on top of which the applications and solutions rest. 

Within the platform team sit all the core components (e.g., a no-code bot builder interface, data generation and model training workflows, etc.) and micro services (eg. automated speech recognition, natural language processing, etc.) that are used to build applications. 

This is a dynamic role that will require close collaboration with not only engineers and designers on the team, but with other solution and sales teams, and balancing of many competing priorities.


What You Will Impact:

Overall direction of VIVA: Discover new opportunities to make our platform work better for our clients, whether it’s small optimizations or large overhauls, and guide us through ideation, development, and launch.

Prioritization of customer requests and long-term platform goals: As a startup, there’s always more work to be done. You will balance incoming customer requests and deadlines with longer-term projects.

User experience of internal and third-party developers of Skit’sapplications: One of the Platforms’s “customers” are our own developers and, eventually, third-party developers. You will also help to make their experiences using our platform better.

Feedback loop between our sales and solutions teams and platform teams: Establish a direct connection with customers to gather customer feedback and ensure launches go smoothly.

Metrics to measure success: Define what success looks like and analyze leading metrics to ensure we set measurable goals and meet them.

Consensus building across the company: Our platform is the base for all of our apps, so collaboration across the company is especially key for our team. Each project has many stakeholders and components to coordinate.


What Will Help You Be Successful:

3+ years as a product manager 

Experience working with both technical and non-technical users

Experience working on enterprise products (not required)

Experience working in cross functional teams of developers and designers 


Privacy Note:

Applicant and Candidate Privacy Policy
This policy explains:

What information we collect during our application and recruitment process and why we collect it;

How we use that information; and

How to access and update that information.

Types of information we collect
This policy covers the information you share with Skit (Cyllid Technologies Pvt. Ltd.) during the application or recruitment process including:

Your name, address, email address, telephone number and other contact information;

Your resume or CV, cover letter, previous and/or relevant work experience or other experience, education, transcripts, or other information you provide to us in support of an application and/or the application and recruitment process;

Information from interviews and phone-screenings you may have, if any;

Details of the type of employment you are or may be looking for, current and/or desired salary and other terms relating to compensation and benefits packages, willingness to relocate, or other job preferences;

Details of how you heard about the position you are applying for;

Reference information and/or information received from background checks (where applicable), including information provided by third parties;

Information about your educational and professional background from publicly available sources, including online, that we believe is relevant to your application or a potential future application (e.g. your LinkedIn profile); and/or

Information related to any assessment you may take as part of the interview screening process.

How we use information we collect
Your information will be used by Skit for the purposes of carrying out its application and recruitment process which includes:

Assessing your skills, qualifications and interests against our career opportunities;

Verifying your information and carrying out reference checks and/or conducting background checks (where applicable) if you are offered a job;

Communications with you about the recruitment process and/or your application(s), including, in appropriate cases, informing you of other potential career opportunities at Skit;

Creating and/or submitting reports as required under any local laws and/or regulations, where applicable;

Making improvements to Skit’s application and/or recruitment process including improving diversity in recruitment practices;

Proactively conducting research about your educational and professional background and skills and contacting you if we think you would be suitable for a role with us.

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