Senior Program Manager

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Microsoft is re-envisioning how companies with service-centric offerings manage their business end to end. Project Operations enables the digital transformation of organizations whose manufacturing and/or delivery of offerings are dependent on the availability of resources with the right skills. This is a horizontal workload that supports organizations in different industries from professional services where offerings are only resource-based to engineering, construction, and manufacturing industries where delivery as well as manufacturing of offerings are dependent on the availability of resources. These organizations’ business processes have distinctly different needs when it comes to the management of demand and supply and financial management of revenue and cost.

Project Operations connects the entire organization and empowers sales, project management, resourcing, delivery, partner management and accounting teams with the visibility needed to win more contracts, accelerate project delivery, and maximize profitability. Project Operations provides key capabilities from quoting to project accounting such as resource-based CPQ, quoting based on a resource-based project plan, managing the demand and supply of resources, resource-based forecasting and financial planning, financial management through time and expense capture and corresponding revenue recognition, invoicing and accounting capabilities. Project Operations integrates with customers’ current systems such as Sales, Finance and HR, without the need to rip and replace existing systems.

The Dynamics 365 Project Operations team is looking for a Senior Product Manager who will understand deeply end-to-end capabilities of Project Operations and assist with communication, documentation, analyst engagement and presentation of the application at key events. As a key member of the team, you will need to contribute to the overall vision and strategy of the application and understand end-to-end capabilities such as: estimation and quoting for project work, enable rich interactions between project managers and resource managers as they staff project teams, build delightful experiences for reporting time and expenses and tracking project progress and spend.

You will need to collaborate closely with customers, partners, ISVs and end-users to develop an instinct for how Project Operations can add value and make a real difference to their lives. You will have the opportunity to own features end-to-end from conception through implementation and will drive a cycle of iterative improvements post-ship. You will be required to work up and down the stack from UI to database and across disciplines from pre-sales, sales to customer support for the features that you owned, designed, and implemented.


Own and drive end-to-end experiences for feature areas
Drive the product specification / experience review process, including framing the user problem, prioritizing the product scenarios, researching competitive data or other user research, identifying key metrics and indicators of success, and collaborating with your Design and Development counterparts to create wireframes, mock-ups, scope out work, and identify dependencies and risks
Collaborate with your Triad (PM, Dev, Design), and other partner teams across BAG and Microsoft
Understand the competitive landscape and gaps / differentiators between competitive experiences and the experience you own
Prioritize scenarios and requirements for your feature areas; inform broader product roadmap discussions
Monitor and synthesize learnings from product telemetry, user research, and qualitative input to design and improve your features


Required Qualifications:

Strong executive presence including communication and presentation skills with a high degree of comfort to large and small audiences
6+ years of Product/Program Management experience on an end-user facing product
Strong project management and cross-group collaboration skills
Self-motivated, curious, and adaptive mindset
Technical depth and aptitude, including a solid understanding of web technologies and service operations
Ability to structure complex problems and think creatively and critically about product features, architecture, and technical limitations
Passion for and intuition with user experiences

Preferred Qualifications

Understanding and familiarity with the professional service automation market and competitive landscape
Understanding and familiarity with Dynamics 365
Understanding and familiarity with the Microsoft Power Platform
Experience working as a PM on a Professional Service Automation application


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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