We are looking for a Program Manager to help us create winning data products and services for the support function of our devices Supply Chain. There are several key business challenges that contribute directly to improving operational efficiencies, maximizing customer satisfaction, reducing costs, and growing our customer base.
You will work on discovering, defining, articulating, prioritizing, clarifying, and delivering outcome-based solutions to highly impactful customer problems.
You will have an opportunity to directly drive impact in these areas and work with key business stakeholders and external partners.
You will have the opportunity to work at the cutting edge of software, driving delivery of both current products as well as helping to define the future of our systems.
You will help balance upcoming releases and priorities as you drive the technical strategy, planning and delivery across products and report out regularly on status
Collaborate within Microsoft to develop best of breed solutions that are leverageable across multiple architectures and product generations
Be customer obsessed: Develop personas for your key customers and socialize them with partners and stakeholders. Understand persona pain points, their wants, needs and desires to uncover their un-articulated jobs to be done. Use data-based Insights to produce hypotheses that solve business challenges and transform them into a roadmap of capabilities based on measurable, trackable outcomes. You ARE the voice of the customer throughout the design, development, and delivery process.
Drive clarity: Work closely with Supply Chain Operational partners to discover, define, prioritize, and deliver data products and services that power key business processes. Align partners and stakeholders (Software Engineers, Architects, configuration engineers, Program managers and support team members) to your roadmap.
Embody a product mindset: Work closely with engineering to ensure delivery of products that meet the customer needs for quality and simplicity while ensuring sound maintainability, instrumentation, and telemetry. Define and measure business and operational success metrics to meet your product goals.
Other areas of key focus on the team include:
Driving innovations in our Supply Chain digital thread by creating connections across siloed systems to deliver end-to-end value for our customers.
Driving automation and reducing manual touches
Drive capabilities to increase commercial revenue and influence business models for how we sell
Drive thought leadership and showcase how using Microsoft’s data stack can create world class supply chain solutions
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
MBA or an M. Tech/B. Tech/M.C.A degree in Computer Science or related quantitative field with 8+ years of relevant experience
6+ years of experience in product building, system implementation, process analysis, and enterprise level services/systems.
Understanding of computer science fundamentals and statistical concepts
Enjoys working with large-scale data
Ability to work independently and ramp-up to new areas quickly
Desire to collaborate in a multi-disciplinary environment
A proven track record of successfully building and leading product delivery using Agile methodologies
Sound judgment, decision-making skills, and ability to work under continual deadline pressure
Demonstrable passion for continuous applied learning & development
Creative thinking and problem-solving skills with the ability to deal with ambiguity without stalling progress
Metrics and data focused and Passion for solving customer problems
Preferred, not required:
Previous experience with Microsoft Cloud Data Technologies
Previous experience with SAP data