Senior Program Manager

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Each day our world creates new technology, new devices, new apps and new services. This means new ways to do things, new ways to connect, new things to learn. And while each holds the promise of helping us get more done, with less effort, too often they simply become one more thing competing for our scarce time and attention. That’s why we need to rethink the way we make technology, and not simply make more. That’s why we need to reinvent productivity. Microsoft is helping people achieve more by giving them the best possible tools for any moment.

Microsoft Digital provides career growth opportunities, a rewarding and flexible work environment so you can better integrate your professional and personal life. Microsoft Digital employees make global impact on hundreds of thousands of customers and employees who use Microsoft software and services. We build and manage the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Our employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.

The Microsoft Digital Platform Engineering team builds the engineering tools and systems for the Devices Supply Chain (e.g. Surface, XBOX, HoloLens), Microsoft digital and physical retail stores and many of the other key financial and planning processes that Microsoft runs on. Enterprise Services (ES) with in Microsoft Digital Platform Engineering (MDPE) provides

Services which play a critical role for the company: leveraging newest technologies in the enterprise, we provide Lifecycle Support for all customers, and we Champion Consumption, with added focus on our Premier support customers.

Broadly it is categorized as follows –

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, employees and customers. We focus on showing what’s possible with the latest Microsoft technologies.
Premier Support Services for Enterprise is an end-to-end support service that helps you realize value on your on-premises and cloud-based software investments—reducing risk, improving system reliability, and making your people more productive.


SAP Product Manager is accountable for capturing Customer Pain points, Problem statement, gathering Business requirements, prioritizing the requirements, ensuring that ERP solutions are delivered as per requirements, aligned to the technology Roadmaps which support the business roadmaps and future business scenarios.

The Product Manager must quickly establish the trust and confidence of our business partners by developing/demonstrating:

Deep understanding of Microsoft’s system landscape and business processes.
Support for the Service lines by addressing the customer pain points and leveraging the opportunities to improve systems and processes
Strong collaborative relationships with key Business users to deliver reliable, supportable business solutions
the ability to learn and adopt relevant new technologies, tools, methods and processes from Microsoft and industry.
The ability for problem-solving, technical innovation, and attention to detail.

The Microsoft implementation of SAP is a large-scale enterprise solution featuring SAP (FI, CO, SD, SCM, PS, HCM, VL ,OEM, GTS, BPC,Tax etc) running on Azure. This is an exciting opportunity for candidates who are motivated to grow their careers in SAP and Microsoft technologies.

The Product Manager ideally should possess detailed working knowledge of Standard ERP and must have Business processes knowledge in Enterprise / Professional Services domain and surround systems (upstream and downstream ). Independently drive for results and consistently meet deliverables on projects with aggressive timelines.


Demonstrate customer obsession through regular customer connects to capture their pain points
Should be able to create vision for the respective domain
Should be able to Make data-driven decisions through capturing business impact and deliver the right outcomes to Business.
Should be capable of Business storytelling to customers and stakeholders.
Ensure required functionality is delivered according to Microsoft standards, aligned with portfolio roadmaps.
Enhance the project capabilities by continuous improvements & innovation, develop strong partnership with business and other groups, globally & ensure both excellence in design and delivery.
Support Domain Architects in the definition of solution and technology roadmaps and industry standards.
Driving Digital transformation Journey through partnering with stakeholders / Business.
Drive thought leadership and showcase Enterprise / Professional Services solutions


MBA / Tech/B. Tech degree in Computer Science or related quantitative field
8-10 Years of experience as an SAP Program Manager/Functional Analyst/Solution architect with SAP SD skills or SME with strong understanding of business processes.
Strong problem solving, troubleshooting skills along with sound judgement and decision-making skills.
Excellent communication skills and desire to collaborate in a multi-disciplinary environment
Experience working with geographically diverse groups.
Ability to learn and grasp concepts quickly in a fast-paced environment.
A strong understanding of Software life cycle methodology and Information’s systems development and support.
Ability to work independently and ramp-up to new areas quickly
A proven track record of successfully implementing software or web development projects using Agile methodologies
Sound judgment, decision-making skills, and ability to work under continual deadline pressure
Demonstrable passion for continuous applied learning & development
Strong creative thinking and problem-solving skills with the ability to deal with ambiguity without stalling progress
Metrics and data focused and Passion for solving Customer Problems
Ability to build trusted partnerships and manage stakeholder expectations

Preferred Requirements (Nice to have)

Professional Training and Certification: PMP, SAP.
Experience in working on large scale global enterprise implementations with hands on experience in customization/configuration of SAP solutions.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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