Senior Software Engineer in Test

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Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks Software-as-a-Service (SaaS) products provide a 360-degree view of the customer, are ready to go, easy to use, and offer a quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. Freshworks has global offices in India, Singapore, Australia, UK, Netherlands, France, and Germany. The company counts over 220,000 businesses in its customer-for-life community around the world including Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba, Sling TV and Cisco.

Freshworks??suite of products that transform the way world-class organizations collaborate with customers and co-workers include Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales (Intuitive fully-integrated CRM), Freshmarketer (Marketing Automation Suite), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).

Freshworks has received numerous accolades from analysts and media including making it to Forbes??Cloud 100 list, Economic Times Startup of the Year, 2019 LinkedIn Top 25 Companies to Work for in India and a listing on the Magic Quadrant for CRM Customer Engagement & IT Service Management. While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital, and Tiger Global Management. More information is available at www.Freshworks.com

About the Role:

Involved in every phase of SDLC, Senior SETs at Freshworks, are in complete ownership of the testing component of the organization?s cutting-edge projects. Interfacing very closely with developers, they provide expertise in the planning, constructing, execution, and successful deployment of programs and products. In the landscape of challenging and competitive product markets that demand high reliability, a SET is responsible for developing and integrating test algorithms, test cases, automation scripts and uncover potential bugs, before anyone else can. They also ensure the product is secure and scalable by checking security and performance testing and contribute to product continuous Integration and deployment. All of our Senior SETs are highly responsive, flexible, adapt to succeed, all within an open collaborative peer environment, solving problems in insightful ways.

This position offers the candidate several opportunities to learn and test world-class B2B SaaS products that are built using cutting edge technologies.

About the Team:

The Team enforces manufacturability and testability, ensuring a successful and robust end-product. Freshworks relies on this team to drive better software architecture and design, promote proper development practices, bug prevention strategies, eliminate weak spots, among others. This is a team that knows what is right, learns from each other and is passionate about upholding Freshwork’s reputation in a world-class product market.


Participate in Planning meetings and provide Testing estimations for Manual and Automation

Work closely with Product Stakeholders, Analyze requirements, design and review detailed test plan and Test cases and execute them

Understands the flow of code and how it interacts with different components and provide better Test coverage

Develop and execute automation scripts for newly developed features

Modify existing framework to augment feature testing needs

Continuously monitor automation test results and ensure no random test failures in automation

Identify the cross-browser / platform impacts during the planning phase and ensure high test coverage

Identify quality assurance process gaps and suggest actions for improvement

Ensures Zero defect leakages

Contribute Non-functional Testing aspects – Performance, Security, and Translation

Work closely with the Development team and ensures code is delivered with high code coverage

Add Test hooks to improve Test and Automation Coverage

Contribute to continuous Integration and Continuous Deployment


4-7 yrs of experience in automation testing

Passionate about QA and breaking software systems

Knowledge of Software Testing concepts and methodology

Understanding of Web fundamentals (HTML, JavaScript, CSS, Server Side Programming and Database)

Good programming skills (Java / Ruby / Python / Node. js / JavaScript)

Object-Oriented Programming concepts

Knowledge of Test Automation approaches and frameworks

Hands-on experience in UI and API Automation

Understanding of Performance and Security Testing

Knowledge of any of performance Testing Tools (Jmeter / Loadrunner / Gatling )

Understanding of Continuous Integration and Continuous Deployment

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