Senior Solutions Consultant - BOTS & Messaging Channels

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The Company

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies — from startups to public companies — around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Job role

Messaging channels (MC) like WhatsApp, Apple business, Insta DM chat are becoming key channels where customers engage with businesses. Bots become imperative choice for business, if they have to handle the volume and still keep their operation cost at check. Freshworks believes 2021 belongs to DigitalCX led by messaging channels and bots.The Messaging Solutions team brings laser focus to this opportunity. Solution Consultant in this ”Messaging Solution” team ensures providing a world class experience to customers and leverage the most of the opportunity.


Taking ownership of prospects looking for Messaging channels & bots

Understand business challenges and provide world class solutions

Persuade interested customers in adopting Freshworks solution elucidating the capabilities

Be the Subject matter expert aiding the customer onboarding and configuration

Work as business partner with customers to offer solutions aligning with their business KPI

What do you get to experience?

Engage with customers across multiple geos and verticals
Witness challenges of customers from multiple scales of business
Interact with stakeholders from leading messaging platforms like Facebook and Apple.
Watch the impact of your work transform into revenue.

Must haves:

3-6 years of experience in a customer facing role
Being meticulous and being motivated to engage with customers on a daily basis.
Solid verbal, written, and interpersonal communication skills
Customer empathy and ability to talk customer’s language
Highly driven individual with execution focus and a strong sense of urgency
Ready to learn product and GTM attributes to offer world class experience to customers
Good in problem analysis, troubleshooting, requirement analysis.

Good to haves:

Knowledge of SaaS business model, SaaS technologies, and related applications

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