Senior Technical Product Manager, IT

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Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies — from startups to public companies — around the world use Freshworks software-as-a-service to enable a better customer experience ]CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

About the role:

We’re a passionate team of people who build Freshservice – the intelligent service management solution for the modern enterprise. We help IT, HR, Facilities, Marketing, and many other teams manage and fulfill requests from employees and offer exceptional employee experiences.

What will you be working on?Moulding the future of the horizontal capabilities of Freshservice: user management, authorization, reporting, application architecture, and more
Setting standards and reviewing for compliance and consistency around APIs, forms, and interaction models across modules
Planning, architecting and overseeing complex migrations to new application and module architectures, while ensuring zero downtime and workflow disruption for customers
Technical chops: you should ideally be an engineer-turned-product-manager with 5-8 years of overall experience, with at least 2 years of software engineering experience, and 1-2 years of product management experience
Attention to detail: every decision you make will affect every Freshservice customer and all their employees, so you need to dot the i’s and cross the t’s.
A love for putting things in order: if you enjoyed refactoring code as an engineer, you’ll fit right in!
Foresight: you should be able to visualize what customers would need years from now, and take incremental steps towards that utopian state
Systems thinking: you should have a flair for building well-thought-out, reusable modules and components that scale gracefully and fit elegantly into the application architecture

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