Staff Inbound Product Manager

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud?‘based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We’re growing fast, innovating faster, and making an impact on our customers’ and employees’ lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we’re on the 2020 list of FORTUNE World’s Most Admired Companies.®

We’re looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog about their experiences working at ServiceNow.

Job Description

What you get to do in this role:u202fu202f

· Product Strategy

o Drive product vision and strategy that delight ServiceNow?™s customers and developer community and help us stand out in the marketplace

o Collaborate with researchers and designers on defining and testing innovative ideas

o Validate product designs and prototypes with customers

o Own technical/feature-based competitive analysis

o Engage internal stakeholders and partners to obtain necessary inputs for product strategy & roadmap, get buy-in/commitments, and manage expectations

· Customer Insights

o Understand how customers are using the product, gains & pains, reasons for low usage

o Develop/refine user personas and use cases

o Know top representative 5-10 customers intimately, their specific use cases, gains & pains

o Be the voice of the customer and provide a business perspective on value

· Product Planning and Release Management

o Define product roadmap and key success metrics; ensure they are instrumented & reviewed

o Gather, prioritize and define requirements for each release

o Create alignment with other BUs

o Create feature plans for each release, including acceptance criteria, use cases, etc.

o Collaborate with engineering on release management: understand status, risks, dependencies and help address risks and resolve issues

· Enablement

o Create base documentation and enable Outbound PM and Docs team

o Work with Now on Now team to deliver content and make sure product is being used internally and aligned with best practices

o Lead press and analyst briefings


To be successful in this role you have:

· 5+ years of professional experience in Product Management

· Experience building tools and experiences for developers

· Experience with data science, AI, ML, Natural Language Processing, or analytics, either through a degree in technical and/or numerical disciplines like Computer Science, Mathematics, Statistics or Electrical Engineering, or equivalent work experience.

· Experience delivering AI-powered products/solutions

· The ability to make trade-off decisions between possible, desirable, and viable, which requires a good sense of what is technically feasible

· Strong prioritization skills and the discipline to focus on high impact activities…. to do this, you must be good at saying, ’no’ and having folks accept it…. to do this, you must be good at articulating how prioritized initiatives will benefit them

· Top notch written and oral communication skills

· Demonstrated experience in gathering and transforming product requirements into an actionable product roadmap

· Exceptional problem-solving skills

· Enjoys working in a highly collaborative environment

· Passion for design thinking, product management best practices and shaping the future of how enterprises will collaborate

· Ability to travel approximately 15%

Bonus Points:

· Experience deriving insight from data and using it to transform business and/or operations.

· Experience working with ServiceNow

· Demonstrated ability to work collaboratively in a fast-moving, team environment with ambiguity and complexity


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550 for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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