Staff Software Engineer - Escalations

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Profile Staff Software Engineer – Escalations

Druva delivers Data Protection and Management for the cloud era. Druva Cloud Platform is built on AWS and offered as-a-Service; customers drive down costs by up to 50 percent by freeing themselves from the burden of unnecessary hardware, capacity planning, and software management. Druva is trusted worldwide by over 4,000 companies at the forefront of embracing the cloud. Druva is a privately held company headquartered in Sunnyvale, California and is funded by Sequoia Capital, Viking Global Investors, Tenaya Capital, Riverwood Capital and Nexus Partners.

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As a Staff Software Engineer – Escalations you will be responsible for resolving product issues reported by Druva Customers and work closely with the Sales/Tech Support/Customer Success/Professional Services team assisting them on their POC?s and Implementation Projects.

This role will require excellent communication skills as you will collaborate with Product Management, CloudOps, Development & Customer Facing Teams to refine requirements, product architects to propose architectural changes and other product owners to drive features for useability/supportability/quality.

Key Skills:

4+ years of experience in a combination of Development and Sustenance roles.

Extensive hands on experience in Go/Python/C/C++/Java on Unix/Linux or Windows platform

Excellent programming skills along with Data structures, Algorithms, Design Concepts

Strong problem-solving skills and demonstrated ability to articulate and present technical solutions.

Strong interpersonal and communication skills, both written and verbal, with the ability to develop and maintain working relationships at all levels, both with customers and internal stakeholders.

Customer focused, with strong teamwork skills and a flexible self-motivated approach.

Experience in enterprise software, deep knowledge on software development including threading, network and disk IO, data transformations, data integrity, systems management, systems administration and monitoring.

Desirable Skills:

Exposure to specific technologies around Office 365/VMWare/HyperV/Nutanix/Oracle/MSSQL

1+ years??application troubleshooting and customer facing experience.

Experience in working with SoA (Service oriented Architecture)

Experience in Cloud Technologies (preferably AWS)

Knowledge of the Backup or Storage domain will be an advantage.

Role and Responsibilities:

Suggest and propose solutions to complex design problems for respective technology/workload

Work closely with the Customer facing teams in resolving & unblocking customer issues via bug fixes and other related assistance.

Own and drive the Cloud Production issues for investigation and RCA, delivering a solution and working with the development team.

Drive validation of future releases in a staging environment for customer use cases, gatekeeper for product release and quality assurance.

Partner with respective scrum teams and Product Management for feature design & product improvements.

Ensure communication flows well cross-functionally for product updates and known issues.



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