System Development Engineer

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About Amazon Pay

Amazon Pay provides a wide range of payment solutions to merchants and buyers. Amazon Pay makes it simple for hundreds of millions of customers around the globe to pay for products and services using the information already stored in their Amazon accounts. To make a payment, buyers can use any of the payment methods in their Amazon account.

About Our Team

We enable Amazon pay to go fast by providing real-time feedback on production systems. We work side by side with the product family and platform developers to maintain and improve services and performance. We live the company values with a strong customer focus and possess a healthy sense of urgency. We are a heavily data-driven team, utilizing a variety of data collection, enrichment, analytics and visualizations to learn about our complex systems.

We believe in ?œWork Hard. Have Fun. Make History??value by having a strong focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here. If you want to keep your head down, headphones on, and bash out code to support the team, we have a spot for you too.

The team is filled with customer focused individuals that champion and support industry-leading payment gateway. We challenge one another every day and hold ourselves accountable for our work product as well as our customer’s overall success. We all enjoy the interactions with the customers, problem solving, digging into complex issues.

We wake up every morning asking ourselves how we can improve the customer’s experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution.

About your role
If you love solving the deepest tech problems, enjoy working with all types of customers from around the world (startups to Fortune 500 corporations), and love variety, this job has it all in spades. Amazon Pay is a rapidly growing business within Amazon.

You will be working on security initiatives and are responsible to drive and implement solutions from security perspective including but not limited to building tools, implementation of strategic initiatives within engineering teams, driving and governance of security processes.

You will be required to deeply understand technology landscapes, and evaluate the use of new technologies. You will be influential within your team and work with peers and senior leaders to define and revise the standards for operational excellence across Amazon pay. You will consistently tackle abstract issues that span multiple functional areas and drive your team to push for improvements that can scale across other teams, services, and platforms.

We’d love it if you bring in a deep understanding of modern Cloud infrastructure, programming expertise, operational experience, and a desire to change the status quo. We’ll support you with robust backend systems, mature processes, and a motivated team with a strong desire to improve customer experience. We’re looking for an engineer who can analyse and help improve our monitoring and processes to get us to an even higher level of availability, scalability, and reliability.

Amazon pay is a rapidly growing group within the organization. We are in the process of building our teams, tools, and systems as part of our mission to build the best services in the world. This is a truly exciting team to join.


· You are an engineer with computer science background or equivalent degree.
· You have experience in DevOps and SRE ecosystem
· You have passion in information security (incl. Application security)
· You have experience in implementing, configuring and building monitoring systems
· You have proven experience in incident, problem and change management practices and handled high impact incidents.
· You serve as a primary point responsible for the overall health, performance, and capacity of one or more of our technology products.
· You have experience in designing, implementing, and maintaining monitoring and alerting to improve performance and reliability.
· You are a team player working closely with development teams to ensure that platforms are designed with ”operability” in mind.
You have passion and sense-of-urgency in handling high impact incidents by triaging and addressing production issues


· You bring in 7+ years??experience in a highly technical support role, preferably in a software environment with Java/J2EE troubleshooting experience
· In-depth understanding of AWS, Python and Scripting languages
· Good understanding of application security concepts
· Familiarity with database concepts (e.g., Redshift, DynamoDB or Postgres)
· Well rounded experience with monitoring systems, dashboards (ELK, Splunk, Job Schedulers)
· Strong degree of empathy for the customer experience
· Proven ability to deescalate difficult situations with customers, while multi-tasking between tickets and mentoring your team
· Demonstrated ability to coach and mentor other engineers to grow their technical and troubleshooting skills.

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