Technical Program Manager, Customer Conversations Platform

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Minimum qualifications:

Bachelor’s degree in Computer Science or a related technical field or equivalent practical experience.

Experience developing and launching software products.

Experience with Technical Program Management on cross-functional projects.

Preferred qualifications:

Prior experience in contact center tools and software products.

Knowledge of scripting tools like SQL/Python and data analytics.

Strong negotiation and organizational skills.

Excellent verbal and written communication skills; strong presentation skills with the ability to interact with technical and non-technical groups.

About the job

As a Technical Program Manager at Google, you will lead complex, multi-disciplinary engineering projects using your engineering expertise. Responsibilities include anticipating bottlenecks, risk control, timely escalation, project prioritization, balancing business needs and technical constraints, management and reduction of operational costs, and tracking overall program status. You will be a force multiplier, responsible for designing the process that will help the entire organization operate efficiently. You are expected to develop domain knowledge in Case Management and leverage that expertise to further the team’s mission.

Google is and always will be an engineering company. We hire people with a broad set of technical skills who are ready to take on some of technology’s greatest challenges and make an impact on millions, if not billions, of users. At Google, engineers not only revolutionize search, they routinely work on massive scalability and storage solutions, large-scale applications and entirely new platforms for developers around the world. From Google Ads to Chrome, Android to YouTube, Social to Local, Google engineers are changing the world one technological achievement after another.

Manage programs involving cross-functional teams, focusing on launching new product features.

Partner with product management, engineering, and client solutions teams in developing, managing, and monitoring an integrated roadmap of multiple releases.

Facilitate discussions on effort estimation and project schedule and communicating status to stakeholders.

Drive end-to-end product feature launch process, ensuring that security, privacy, accessibility, and other reviews are completed and issues are resolved.

Coordinate program planning and quarterly planning efforts.

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